If you are unemployed or have had your hours reduced, you can claim directly from the UIF. The UIF offices are closed, but you can register online at https://www.ufiling.co.za/. From the home page, click on the ‘Activate my uFiling account’ button and follow the on-screen instructions. You will receive a case number to track your progress. Alternatively you can email Online.BCP@labour.gov.za for guidance.
Confirm with your employer that they have registered – and if not, alert the department of labour and the UIF directly.